Support
How can we help?
A human reads every message. Adrian is good at planning dates; the rest of this is on us. Quick questions are usually answered on the FAQ. Not a support thing? Feedback, press, and hellos go to the contact page.
Something in the app isn't working
Email stump865+thrivesupport@gmail.com and include your account email, your device (e.g. iPhone 15, Pixel 8), and what you were doing when it broke. Screenshots help a lot.
Email supportReport a person or content
The fastest path is in the app: every profile, photo, message, and AI-generated reply has a Report option, and reports are reviewed by a human. If you can't use the app, email us instead.
Child safety concerns go straight to our designated contact: stump865+childsafety@gmail.com. If a child is in immediate danger, contact local law enforcement first. See our Child Safety Standards.
Privacy & your data
Data access, export, and deletion requests: stump865+privacypolicy@gmail.com. You can also download your data in-app (Account settings → Download my data) or use the account deletion page. The Privacy Policy covers what we collect and why.
Appeals
Suspended or banned and think we got it wrong? Email stump865+thrivesupport@gmail.com with your account email — appeals are reviewed by a human. Bans under the Child Safety Standards are permanent and not appealable.
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